Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@oasis-select.com. Please note that returns will need to be sent to the following address: 2339 Prometheus Ct, Henderson, NV 89074, United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping is paid by you, the customer — see “Return shipping costs” below. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@oasis-select.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned: custom or personalized products (such as special orders), and personal care, beauty or grooming items that have been opened or used, for hygiene reasons. Personal care and beauty items that are still unopened and in their original sealed packaging can be returned under the 30-day policy above. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Gift cards are non-returnable. Discounted, clearance and marked-down items are returnable on exactly the same terms as any other item.

Return shipping costs
Return shipping is paid by the customer. You are responsible for the cost of shipping the item back to us, and the original shipping charge on your order is non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

The one exception is when the return is our fault: if your item arrives defective, damaged or incorrect, we cover the cost of returning it and you will not be out of pocket.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oasis-select.com.